Hello, Neighbor

See what sets us apart from other pet supply retailers as we strive to be America's favorite neighborhood pet store.

Come on over
Natural Foods

Learn more about providing your pet companion a healthier and happier life with our large selection of natural food options.

Go Natural
Made in the USA

It's important to know where your pet's favorite products come from. We proudly feature quality products made in the USA.

Support Local
Let's Have Fun!

Are you and your pet getting enough exercise together? Discover the many benefits of a pet-active lifestyle.

Get Active
Adoptions

Homeless animals need safe and loving homes. Contact your neighborhood Pet Supplies Plus store about local animal adoption events.

Adoptions Details
Events

Join us at your neighborhood Pet Supplies Plus store for exciting promotional, educational, pet health and grooming events.

Events Details
Grooming

We properly pamper your furry friend with our deluxe cleaning and grooming services offered at select locations.

Grooming Details
Self-Service Pet Wash

Our self-service pet wash stations at select locations are equipped with everything you need to get your pet squeaky clean.

Pet Wash Details
Dogs

From rambunctious pup to silver-furred sidekick, dig deep into our dog care guide to keep their tails wagging.

Cats

Cure your curiosity and pounce on these cat care tips that will make your frolicking feline purr.

Birds

Fly away with all the facts and figures on how to tend to your feathered friend.

Find a Store Near You
Fish

Dive deep into the aquarium and school yourself on all things fin-related.

Small Animals

Keep their wheels spinning fast with these helpful care tips for your favorite miniature mammal.

Reptiles & Amphibians

From dry to swampy, find out what makes them slither, swim, hop and crawl.

Franchising

Want to open your own Pet Supplies Plus? Learn how to become part of our rapidly expanding franchise family.

Explore Franchising
Employment

We're always looking for talented pet-loving individuals to join our team. Explore corporate, distribution and in-store career opportunities.

Work with us
Company News

Keep up to date with exciting new Pet Supplies Plus store openings, expansions, plans for the future and much more.

See current news
Contact Us

Have something to bark or meow about? We'd love to hear from you. Contact our customer service department today.

Get in Touch
Back to Basics

Feed your dog's natural instincts with Back to Basics all-natural grain -and gluten-free dog food.

Discover Back to Basics
Hill's Science Diet
Discover Hill's Science Diet
Hill's Ideal Balance
Discover Hill's Ideal Balance

Chinchilla

Chinchilla brevicaudata and Chinchilla lanigera (currently available pet breeds are probably a cross of these two species)

Chinchilla

LIFE SPAN:

20+ years

AVERAGE SIZE:

400-1000 grams
Females are generally larger than males

CAGE TEMPS:

Chinchillas (“chins”) are susceptible to heat stroke. Cage temperatures must be kept below 75 degrees; higher temperatures can be extremely dangerous, possibly fatal.

WILD HISTORY:

Chinchillas are from the Andes Mountains of Chile, Argentina, Bolivia and Peru in South America. They occupy areas that range from sea level all the way up to 16,000 feet. The areas where chinchillas roam are arid and very hot during the daytime hours. Chinchillas are therefore nocturnal, avoiding the hot day temperatures by staying in cool tunnels and caves. Chinchillas were almost hunted into extinction by people who prized their luxurious coat, which is estimated to be 30 times softer than human hair.

PHYSICAL CHARACTERISTICS:

Chinchilla are round-bodied rodents, which feature extremely soft fur, large back feet, tiny front feet, long brushy tails and large eyes and ears. The density of the fur is due to the fact that each follicle on the chinchilla’s skin has at least 60 hairs growing from it. These hairs can be released easily to allow the chin to escape the grip of a predator. The thick fur protects the chinchilla from the potential cold weather of its habitat. The hair on a chinchilla’s coat is said to be finer than the filaments of a spider’s web and an individual chinchilla hair is believed to be invisible to the naked eye.

The toes of the chinchilla do not have the claws that are present on most rodent feet, but have rounded nails instead. The ears are large and sensitive. They have extremely well developed hearing. For this reason, chinchillas are often used in laboratory experiments for human hearing studies.

NORMAL BEHAVIOR & INTERACTION:

Very social & engaging - generally very gregarious. Chinchillas are very active & outgoing, but they are not “cuddlers” and don’t like to sit still for long. They will tolerate being picked up and held for short periods, but their patience is short. Chinchillas need out of cage time to run around, but they are avid chewers, so the room must be “chinchilla proofed”. Chinchillas are colonial animals and should not live alone. Keep at least two chins together. It’s easiest to buy them together as siblings, but single chins can be slowly and carefully introduced to each other. Chinchillas can be spayed and neutered. Place your pet’s cage in a place in the home where it will be around the family, yet protected from direct light, drafts and excess noise during the day. Chinchillas have extremely sensitive ears; they have excellent hearing, so loud noises and vibrations are very upsetting to them. Also be sure the cage is high enough to be out of reach of dog noses and small children’s hands. Chinchillas are prey animals and can feel threatened by large bodies hovering above them or in their faces.

FEEDING:

Herbivores; grain eaters. Commercially prepared chinchilla diets are available at all pet stores. Plain pellet diets are best, as they offer a complete balanced diet. Chinchilla diets should be 16-20 percent protein, 2-5 percent fat and about 15-35 percent fiber. Diets that include seeds and treats seem to be nicer for your pet, but many chinchillas will only pick out the treats and not eat the pellets. This may result in malnutrition and obesity. You can feed seeds as a treat for your pet and use them for training and taming purposes. 2-3 tablespoons of pellets per chinchilla per day is enough, and they should have as much timothy hay, botanical hays, orchard grass, Bermuda grass, and other hays as they will eat. Treats such as sunflower seeds, no-sugar cereals, dried apples, raisins and other dried fruit can be given in moderation. Treats can be given two to three times a week. Chinchillas do not eat fresh fruits & vegetables. They will give them diarrhea.

** Please avoid feeding sugary treats such as yogurt drops or honey sticks to your chinchilla. These treats contain far too much sugar and can cause several health issues such as diabetes.

SUPPLEMENTS:

If fed a balanced diet, supplements are not necessary for your chinchilla. However, chinchillas can benefit from calcium and lava chews. These will boost their calcium intake and help wear their teeth down. Salt and/or mineral spools should not be used.

WATER:

Clean, fresh chlorine-free water must always be available. Change it daily. All water given must be 100% free of chlorine and heavy metals. (Not all home water filtration systems remove 100% of the chlorine and heavy metals from tap water). We recommend that you use unflavored bottled drinking water or bottled natural spring water; never use untreated tap water. If tap water is used, you should treat it with a de-chlorinating treatment. De-chlorinator is available in the fish department. If you do not want to chemically de-chlorinate the water, you can leave an open container of tap water out for at least 24 hours. Do not use distilled water, which can cause severe medical problems, since it lacks minerals that are essential to important body functions.

RECOMMENDED SUPPLIES:

A good chinchilla cage - at LEAST 3’ H x 2’ W x 2’ L but preferably larger. Chins also enjoy several levels in their cage. Running wheel with solid running surface. Non-solid surfaces can cause injury.
Several toys - wooden for chewing, choose small mammal toys or good parrot toys Pelleted, timothy based commercial chinchilla food & a variety of hays
Hide houses - one for each chinchilla Shredded aspen bedding, “Carefresh”, or newspaper for the bottom of the cage
Water bottle Ceramic crock or metal food bowl

HOUSING & ENVIRONMENT:

Many different types of chinchilla cages are available. Chinchillas require a lot of room to run, jump, and hide. The more room, the better! There’s no such thing as “too big of a cage”. A good chinchilla cage should be at LEAST 3’ H x 2’ W x 2’ L, but preferably larger. The cage should be coated wire with bar spacing of about 1” (baby chins will be able to fit through these bars, believe it or not. You must make some changes to the caging if babies arrive). The cage should have at least a couple levels along with well-placed shelves for jumping and leaping. ** Chinchillas are often seen by vets for rear leg injuries, which are often impossible to fix and can result in amputations. These injuries are often the result of old, badly wired cages or cages with wire mesh floors. Floors should be solid surface plastic for easy cleaning and for safety. ALL surfaces, even shelves and the running wheel surface should be solid. A single square of marble flooring tile can be placed in the cage for hot days. Your chinchilla will lie on it to stay cool.

IT IS NOT TRUE THAT AN ANIMAL WILL ONLY GROW AS LARGE AS ITS ENCLOSURE!!

HIDE HOUSE: The hide house is extremely important to the chinchilla, and will most likely become your pet’s main ‘bedroom’. Chinchillas will not often relieve themselves inside the hide house or ‘nest’, so it is not necessary to disturb the nest to clean it daily. Cleaning of the hide house can be done during the more intensive bi-weekly cleaning. Wood, cardboard or clay pipe can be used (which will cool them in the hot weather) as a hide house. Do not use plastic, as the chin will chew it and possibly ingest it, which will result in a veterinary visit. Each chinchilla in the enclosure should have his or her own hide house.

WATER BOTTLE: A full water bottle must be available at all times, refill it daily. Be sure to clean out the inside of the bottle thoroughly during the more intensive cage cleaning sessions every week. Water bottles will often become slimy inside, which will in turn harbor harmful bacteria. Clean the bottle thoroughly with a mild bleach solution. Be sure to rinse the bottle extremely well after the cleaning to ensure no bleach is left behind! Your pet will most likely chew a bottle inside the cage, so be sure to attach the bottle to the OUTSIDE of the cage. Check the straw daily for any blockages to make sure your pet always has access to the fresh water. If you cannot place the bottle on the outside of the cage, purchase a metal water bottle guard. This will keep him or her from getting to the bottle.

FOOD DISH: Choose a heavy ceramic crock or metal food dish. Do not use plastic bowls.

BEDDING: We recommend an aspen bedding or soft recycled newspaper bedding such as “Carefresh”. Neither of these choices will cause allergic reactions or respiratory distress and it is easy to clean. DO NOT use cedar chips, as they contain dangerous phenols, which are toxic to your pet. Corn cob bedding quickly grows dangerous molds and fungus when wet. Also, SOME chinchillas develop an allergy to pine shavings.

TOYS: Several types of toys must be available to your chinchillas. Chewing toys such as wooden toys, including wooden parrot toys (available at the pet store), hide houses, wheels, cardboard boxes, paper towel tubes and dried untreated fruit tree branches are all excellent toys for your chinchilla. Chinchillas MUST chew constantly in order to wear their teeth down, which grow on a continual basis. Therefore, toys that allow the chin to chew and wear the teeth down are invaluable. Stick to toys bought at the pet store, as these are generally made of pet-safe materials.

DUST BATHS: Chinchillas love to take dust baths. Dust bath sand is available at the pet store; it is fine grain sand ideal for small mammals. Pet stores also offer dust bath containers. These containers are generally made of glass or plastic with a roof and small opening in the front to contain the sand while the chinchilla is flailing about inside. The dust helps keep oils in the fur controlled and the pet clean. Offer the dust bath to your pet inside his cage at least three times a week, even every day. It should be removed from the cage when the chinchilla is finished. If left inside, the chin will use it as a litter pan, which is unsanitary for a bath! Also, if the bath is made of plastic, the chin will chew on it and possibly ingest the plastic.

HABITAT MAINTENANCE:

Daily maintenance should consist of spot cleaning by removing soiled substrate, cleaning water bowl thoroughly and wiping glass clean.

The entire tank should be cleaned thoroughly at least once every month with: A mild dishwashing liquid in warm water (make a weak dilution), THEN Vinegar & water (1:8) OR bleach and warm water (1:32)

Cage “furniture” should also be scrubbed clean with the same dilution.

RINSE OFF ALL SOAP AND BLEACH THOROUGHLY WITH PLAIN WATER BEFORE RE-INTRODUCING YOUR PET TO ITS ENCLOSURE!!

NEVER MIX VINEGAR AND BLEACH - IT CREATES A TOXIC SOLUTION

GROOMING & HYGIENE:

See “DUST BATHS” above. As long as dust baths are offered, it is not necessary to clean or bathe your chinchilla. They are extremely neat and will groom themselves! If it seems as if your pet has not been grooming him or herself, he may be ill. Contact your exotic pet veterinarian.

SIGNS OF A HEALTHY ANIMAL:

Healthy chinchillas have a rounded, full body and smooth, even fur with no bald patches. The nostrils, under-tail area, under-chin area, ears and eyes should be clear and free of discharge - fur should not be damp or stained in any way. Your pet should have bright eyes; teeth should be even and well aligned with no staining around the chin; breathing should be even and not labored, with no wheezing or gurgling sounds. Healthy chinchillas are very energetic and busy; although they are nocturnal and may be caught napping during the day.

We recommend physical exams every year with an exotic pet veterinarian for small mammals. If your vet sees your pet regularly, many common conditions that afflict your pet can be caught and treated early. If not caught early enough or if left untreated, many of these conditions can become far worse if not fatal.

SIGNS OF ILLNESS:

For most conditions, see your exotic pet veterinarian, who can properly address and treat your pet. Most diseases in fish cause identical symptoms - basing treatment on how a fish looks often leads to mis-diagnosis and inappropriate treatment for diseases and/or parasites.

SOME COMMON PROBLEMS INCLUDE:

HEALTH ISSUE: SYMPTOMS: TREATMENT:
Dental disease Wet chin, drooling, may stop eating See your exotic pet veterinarian IMMEDIATELY, disease runs its course quickly. Vet will administer sub-q fluids and antibiotics.
Hind leg injuries Limping, hanging or dangling leg, refusal to put weight on the leg. See your exotic pet veterinarian immediately for treatment.
Intestinal obstruction, gastrointestinal disease, diarrhea See your exotic pet veterinarian for treatment. Cuts must be cleaned properly and antibiotics may be necessary
Traumatic injury Obvious open wounds or weeping spots on body See your exotic pet veterinarian for treatment. Cuts must be cleaned properly and antibiotics may be necessary
Pododermatitis (inflammation of foot pads) Swollen, sometimes red feet, clear signs of injury or sores See your exotic pet veterinarian immediately. The abscess must be drained and antibiotics administered
Dental issues Drooling, pawing at mouth, scant stool See exotic pet veterinarian

©2012 Dawn M. Trainor-Scalise

Courtesy of: Specialized Care for Avian & Exotic Pets

In conjunction with Pet Supplies “Plus”

10882 Main Street, Clarence, NY 14031

Ph (716) 759-0144

www.buffalobirdnerd.com