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Livonia, MI
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Pet Supplies Plus is happy to assist you. Please choose from the following options for information about your order, product information, store locations, and more. You can find answers to frequently asked questions too.
Once you complete the online registration form, you will need to verify your email address before you can access the site. We will send you a Registration Verification email and you must complete the verification within 48 hours or the link will expire. If the link does expire, you can re-register and be sent a new link. If you cannot find the email, check your Promotions, Junk or Spam folder.
If you still cannot find the email, please fill out the Contact Us form and our Neighbor Services team will be happy to assist you!
Membership is required to use coupons while shopping online and to make purchases at the lowest price. Please be sure to login to redeem coupons for online orders. Some coupons are only redeemable in-store, some cannot be combined, and some have product restrictions. Check the fine print on the coupon for details.
No, currently we cannot accept Pet Supplies Plus gift cards online.
Our stores provide veterinary services through VIP Pet Care, a mobile vet service. Pet Supplies Plus does not maintain pet records on behalf of VIP Pet Care. To obtain records, please contact directly by visiting their website or by calling 1 (800) 427-7973.
Pet Supplies Plus is very supportive of all community partners. Please speak with the Store Manager the next time you visit the store and they will be glad to provide you with information.
Click on Unsubscribe at the bottom of any marketing message to unsubscribe from our emails or change your email preferences. Please allow up to two weeks for your updated preferences to go into effect.
To stop receiving all Pet Supplies Plus SMS messages, simply text STOP to the short code 46777. Once your telephone number is removed from our system, you will receive a final confirmation message and no further messages will be sent to your cell phone or mobile device.
Yes, however our live animal selection varies by store. Visit your store's page for details or contact your local store directly. To look for stores that carry live animals near you, visit our Store Locator.
Our coupon schedule varies throughout the year. You can also check our Facebook page for additional offers not found in email.
We offer job opportunities at Pet Central (Corporate Office), Pet Depot (The Distribution Center) or a corporate owned store. To view current Corporate opportunities, visit the Careers page. Franchise stores list their opportunities through other sources, view the store page or contact your local store for information on those opportunities.
Go to our appointment scheduler and enter your zip code, you will be shown a list of the Grooming Salons near you.
You can schedule appointments up to 90 days in advance.
No, payment will be accepted at the Grooming Salon.
No, not all of our stores have Grooming Salons. Use the store locator to find a store in your area that offers grooming.
Grooming Salon days and hours vary by store. Please call your local store for their hours of operation or view times by booking online.
All full-service grooming and bath and brush services require an appointment. We do have walk-in services such as a nail trimming and ear cleaning that do not require an appointment. All services require proof of rabies vaccination. Select stores offer online booking.
Currently, we only groom dogs.
Yes, in order to maintain a safe, comfortable environment, we require all pets to be current on their rabies vaccinations and wait at least 48 hours after vaccinations before checking in for services. Proof of rabies vaccination in the form of paperwork from a veterinarian is required. The waiting period is to make sure the pet has had no reactions to the vaccination. All pets over 4 months must also show proof of current rabies vaccination. Some state laws require additional vaccinations. Please contact your local Pet Supplies Plus for details.
We will use the appropriate drying method for each pet based on hair type, breed, age and behavior. We will not kennel dry any Brachycephalic dogs. When kennel drying is being used, our dryers are on a timer. There is not a heating element in our dryers, and they are all automatic shut off.
Yes, product brought in must:
No, we can groom pets of any age. We take special care of your senior pets. A senior is defined as any small breed over the age of 10 and any large breed over the age of 7. The pet must be able to stand on its own throughout the service.
The cost to groom a pet is based on time, coat, breed and size. Book your appointment online to see the cost or contact your local store for more information.
By logging into the website, all current sale pricing will be applied to your items at checkout. Additional eligible coupons or promotion codes can be applied at checkout as well. Be advised not all coupons are redeemable online or across all products. Please check the fine print.
Yes, when you check out online, you can let us know who will pick up the order for you. Just make sure they bring identification and if asked, the credit card used to place the order.
When you submit your order, your card will be authorized, but the charge will not become final until the time of pickup.
Yes, call your Pet Supplies Plus store and tell one of Team Members that you'd like to cancel your order.
By logging into the website, all current sale pricing will be applied to your items at checkout. Additional eligible coupons or promotion codes can be applied at checkout as well. Be advised not all coupons are redeemable online or across all products. Please check the fine print.
Most orders placed by 1:00 pm will be delivered the same day between 3 PM and 8 PM. Most orders placed after 1:00 pm will be delivered the next day between 3 PM and 8 PM. You will receive an estimated delivery date when you place your order.
You will receive an email with your order number and estimated delivery date immediately after checking out online.
Yes, call your Pet Supplies Plus store and tell one of our Team Members that you'd like to cancel your order. If your order is already out for delivery it cannot be cancelled, but you can return it to the store after the delivery has been made.
Online orders are handpicked by a Team Member at the local store you selected.
We have partnered with local delivery companies who will pick up your order from the store and bring it to your door. In some instances, a team member from your local store will deliver to you.
We will deliver within 7 driving miles from the store you select when shopping online. Not all stores offer delivery at this time. While shopping, you can check to see if delivery is offered from one of our stores to your address.
You will have the option to add Special Instructions for your order. We will do our best to follow all requests, but we cannot guarantee that we can fulfill all special instructions. You can provide:
Yes, if you have not already, you must register for a website account before enrolling in the Neighbor Rewards Program.
No, it is a single enrollment for the entire program. Once you are enrolled, you will be eligible to earn rewards on all products participating in the program.
Preferred Pet Club membership will provide you with access to exclusive coupons and promotional offers such as:
Click My Pets from the Profile menu. Click “Add a Pet” and enter your pet’s information. Don’t forget to click save!
Fill out a short form and our corporate office will get back to you!
To qualify for delivery, your order must subtotal $35 or more. Your current subtotal is less than $35. Please add additional products to your cart or proceed to checkout and pickup your order from the store.