Pet Supplies Plus Rewards

• Get 5 points for ever $1 spent. Redeem your points to get a Reward.
• Rack up bonus points by taking fun polls, surveys and more.
• Earn free product from select brands after qualifying purchases.
• Earn free grooming, pet wash, and nail services after qualifying purchases.
• Get early and exclusive access to events and giveaways.
• Redeem your Reward to save on your next purchase.
• Discover personalized content just for you and your pet on the Member Dashboard.

If you do not identify your membership status during purchase, you have up to 30 days to claim points. To claim points, you must provide proof of purchase in the form of a transaction receipt.

Contact Neighbor Services via a web contact from to provide proof of purchase. Neighbor Services will verify proof of purchase and manually credit points to the member's account. Account lookup may be conducted by providing Neighbor Services with the member's account. Account lookup may be conducted by providing Neighbor Services with the member's name, email, phone number, and/or member ID. Your account will reflect the points within a few days.

Yes, the coupon can be redeemed in-store or online.

In-store Redemptions:

• The Reward coupon must be presented to the team member for application to the transaction either via scanning the barcode or manually entering the 20-digit code.

Online Redemptions:

• Enter the 20-digit code in the promo code box at checkbox and hit 'apply'. 
• If a transaction is cancelled before being completed, points are not applied, and the coupon remains active.

You earn 5 points for every $1 dollar spent. If an item is on sale or a coupon is applied, points are awarded based on the price you pay for that item. Points earned are rounded to the nearest whole number for each product individually.

Please note that items costing less than $0.10 will not earn points, as points round down to zero.

• For totals that involve cents (e.g., $42.48), the entire value is calculated at $1.00 x 5 points and then subsequently rounded to the nearest whole number.
• Ex: A member purchases $42.48 worth of items becomes 42.38 x 5 = 212.40 points before final rounding. This is rounded to the nearest whole number and the member earns a final value of 212 points. The member then purchases $17.12 worth of items, earning 85.60 points. Their account dashboard now reflects 298 points = 212 + 86 points.

Points are not earned on the following: 

• Shipping and delivery fees
• Taxes
• Coupons or promotions
• Rx purchases
• The purchase of a gift card
• Any other items as specified during transaction

• $5 off coupon for every 1,000 points redeemed
• 1,000 points = $5 off coupon
• 2,000 points = $10 off coupon
• 3,000 points = $15 off coupon
• 4,000 points = $20 off coupon

Points may be redeemed by logging onto the Member Dashboard, following the prompts to redeem points and then: (i) Applying them as a coupon to product purchases; OR (ii) Applying them as a coupon to service appointments. LIMIT: One (1) coupon per transaction. 

• Points must be redeemed in 1,000 point increments.
• These coupons can be used on any purchase in-store or online.
• The coupon expires 60 days after the date of issue.
• Coupons will not be automatically issued – you must choose to redeem your points for a coupon.

Valid for one-time use only. Pet Supplies Plus Rewards members only. May be redeemed at participating Pet Supplies Plus locations only. Restrictions may apply. No cash value or cash back. Excludes gift cards and prior purchases. Valid on in-stock items only. Void if altered, reproduced, transferred, sold, or where prohibited by law. Offer may be revoked at any time. Discount will be deducted after all other eligible discounts are applied but before sales tax. If coupon value is greater than purchase value, unused value of coupon is surrendered. Returns will result in forfeit of coupon applied during the original transaction and will not be credited back to Members.

If you return an item, any points earned will be deducted from your point total. If the point value of the return is greater than the point value in your account, the account will show a negative balance until future purchases are made to bring the account positive.

When a member returns a product(s) purchased with a coupon, the returned value will only equate to the total cash or credit originally paid by the consumer (excluding taxes, shipping, handling, discounts, or prices before discounts, coupons, gift cards, or other offers are applied). Any discounts, coupons, gift cards, or other offers applied during the original transactions will not be credited back to Members.

Service Rewards is comprised of 3 punch card programs: Grooming Rewards, Nail Service Rewards, and Pet Wash Rewards.

A neighbor must be enrolled in Pet Supplies Plus Rewards to participate in Service Rewards.

One (1) credit toward the Grooming Reward will be earned for each purchase of a full-service bath or groom in a transaction that is linked to your Pet Supplies Plus Rewards account.

After accumulating four (4) qualifying purchases, you will earn one (1) coupon for 50% off a grooming package add-on.

Your purchases will continue to accumulate, and after your eighth (8) qualifying purchase, you will earn one (1) coupon for a free grooming package add-on.

After your eighth qualifying purchase, your punch card will reset, and you can begin working toward your next Reward.

One (1) credit toward the Nail Service Reward will be earned for each purchase of a qualifying* nail service in a transaction that is linked to your Pet Supplies Plus Rewards account. 

After accumulating eight (8) qualifying purchases, you will earn one (1) coupon for a free nail service.

*Qualifying Nail Services include nail trims, nail files, and the Paw Package

One (1) credit toward the Pet Wash Reward will be earned for each purchase of a self-service pet wash in a transaction that is linked to your Pet Supplies Plus Rewards account.

After accumulating eight (8) qualifying purchases, you will earn one (1) coupon for a free self-service pet wash.

To redeem a services coupon, you must present the coupon in-store at checkout. The coupon barcode from the dashboard or your e-mail can be scanned by the cashier.

Services coupons cannot be applied/used online at this time.